AGENDA REPORT
DATE: March 23, 2026
TO: City Commission
FROM: Bill McDaniel, City Manager
SUBJECT: Authorization for the City Manager to Enter Into an Agreement
and Purchase Aurelian Non-Emergency Call Automation Software
EXECUTIVE SUMMARY:
The Plant City Police Department (PCPD) Communications Center seeks to acquire Aurelian software to assist with the handling of non-emergency calls received by the Communications Center. Currently approximately 70 percent of non-emergency calls are resolved upon first contact. Implementing Aurelian witll further streamline this process by reducing caller hold times from minutes to seconds and providing responsive, human-like interactions capable of understanding and communicating in multiple languages.
The system will allow dispatchers to focus on higher - priority emergency calls while reducing the workload on an already strained communications staff and improving overall service efficiency for the community.
RECOMMENDATION:
The City Commission approve the Agreement with Needl, Inc. dba Aurelian in the amount of $40,000, to provide a non-emergency call automation software solution for the Plant City Police Department Communication Center, and authorize the City Manager to extend the Agreement for an additional year as contemplated by the Agreement if he finds it is in the best interest of the City to do so.
FISCAL IMPACT:
Funds will be available in the General Fund, Computer & Software Services.
Org # 00153003 Obj # 434100
Prepared by: Captain A. Van Duyne #240